Acceptable Use Policy

Purpose

Nairon Leasing answers leasing calls, texts, emails and chats for property managers, follows up with each lead, and books tours on their agents' calendars. This policy sets the rules for using that service and this website. It protects renters, our clients, our team and third parties.

This policy forms part of our Terms of Service. For clients, it also applies alongside the signed services agreement. If you hire Nairon, you are responsible for making sure the listings, instructions and contact details you give us follow it.

Prohibited activities

No one may use the Nairon website or service to do any of the following, or to help anyone else do them:

• Illegal use. Use Nairon for any purpose that breaks applicable law or regulation, or that infringes the rights of others.
• Breaching or scanning security. Attempt to gain unauthorized access to any part of Nairon, a client's phone line, lead email, chat or calendars, or any connected system. This includes probing, scanning or testing our systems for weaknesses, and bypassing authentication or access controls.
• Scraping and automated abuse. Scrape, crawl or harvest the site, or send automated calls, messages or form submissions to the service, in ways we have not authorized.
• Infringing content. Give us listings, photos or other content you do not have the right to use.
• Malware. Send viruses, malicious code or links to harmful sites through the website, a call, a text, an email or a chat.
• Misrepresentation. Impersonate any person or organization, misstate your affiliation, or give false information to us or through the service.
• Interfering with the service. Disrupt, overload or tamper with the service, including through denial-of-service activity.

What clients may not use the service for

When we answer and follow up on leads for you, we work from the listings you share and the questions you approve. You may not ask or configure us to:

• Lease units you are not authorized to lease. Take leads for properties you do not own or manage, or are not authorized to rent out.
• Mislead renters. State rents, fees, availability, terms or amenities you know are false, advertise a unit to draw renters toward a different one, or hide costs a renter would have to pay.
• Contact people unlawfully. Call, text or email people who did not contact you about a rental, or who have not given the consent the law requires. This includes purchased, rented or scraped contact lists. The service replies to leads who contacted you and follows up with them.
• Send spam. Send bulk marketing, or messages unrelated to the renter's inquiry, through the service.
• Harass anyone. Send threatening, abusive or intimidating messages, or keep contacting a renter who has asked us to stop.
• Collect sensitive data by message or call. Ask renters for payment card numbers, bank account details or Social Security numbers through a call, text, email or chat.
• Break the law in any other way. Use the service in a way that breaks federal, state or local law, including consumer protection, communications, privacy and anti-spam law.

We do not follow instructions that would break this policy. You are responsible for the instructions you give us and for having the authority to give us access to the phone line, lead email, chat and calendars we use for your leads.

Fair housing

Every renter gets the same reply time, the same questions and the same follow-ups. The questions come from a list you approve on the first call. You may not ask or configure us to:

• Ask about or comment on race, color, religion, national origin, sex, familial status or disability, or any other characteristic protected by federal, state or local fair housing law.
• Give different rents, terms, availability, reply times or follow-ups to renters based on any of those characteristics.
• Steer renters toward or away from a property, building or neighborhood based on any of those characteristics.
• Say or send anything that states a preference, limitation or discrimination based on any of those characteristics.
• Refuse, delay or discourage a request for a reasonable accommodation or modification. We pass every such request straight to your team.

If an instruction or a listing would break fair housing law, we do not follow it and we tell you why.

Renters and others who contact the service

If you call, text, email or chat with a property through Nairon Leasing, you may not:

• Harass, threaten or abuse our team, the voice agent or the property's staff.
• Give a false identity or someone else's contact details.
• Send spam, malware or links to harmful sites.
• Try to get other renters' information, or try to trick the voice agent or our replies into giving false information.

Opt-outs

Anyone can stop hearing from us. When a renter replies STOP to a text, unsubscribes from an email, or asks on a call or in a chat not to be contacted, we stop the follow-ups they opted out of and record the request with the lead for your team. Clients may not ask us to contact anyone who has opted out, or to restart follow-ups after an opt-out.

Enforcement

We may investigate suspected violations of this policy. Where we find a violation, or where continued use puts renters, our clients, our systems or third parties at risk, we may act without prior notice. That can include declining an instruction, removing a listing from the service, pausing follow-ups, and suspending or ending access to the service or the site.

We act in proportion to the issue and, where practical, tell you what happened and what is needed to resume. Nothing here limits any other rights or remedies available to us.

Reporting abuse

If you believe someone is using Nairon in violation of this policy, including a renter who received a message they did not ask for, tell us. Email hello@naironai.com with what you observed, when, the phone number or email involved, and any relevant links. We review every report and reply directly.

Changes

We may update this policy as the service and the law change. When we do, we revise the date at the top of this page. Changes take effect when posted. Continued use of Nairon after an update means you accept the current version.

Questions about this policy can go to hello@naironai.com. Nairon is based at 2125 Biscayne Blvd, Miami, FL 33137.

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